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Do you want to work for a Top Employer in Health Care and combine your multi-lingual skills with a background in clinical lab? At Abbott we give you an unique opportunity to work as a Service Agent where you will provide technical remote support to our customers all over the world! Read on for this challenging job in an international environment with great career opportunities!
Remote Support Agent Hoofddorp, parttime
The function of Service Agents in short In this function you will work in a nice team of ambitious colleagues within the Remote Services and Support Team. You will provide technical remote support for our products/machines to our customers in (hospital) laboratories within the EMEA region. After an intensive training that Abbott offers you, you are able to help clients with the support of several products/machines. On a daily basis you are improving your knowledge and skills due to the complex issues you are solving.
act as a liaison between our clients and the ADD teams in the countries you support
assist clients in troubleshooting and resolving complex issues with customized
implementations through phone
escalate issues as necessary to in-country technical service teams
applying clinical laboratory and technical knowledge and ensuring ongoing customer satisfaction
What do you need to bring for the job of Service Agents
you are multi-lingual (fluent in English plus additional French/ Spanish/Italian/Portuguese/German)
you have clinical lab experience or a study background in Clinical Laboratory, Life Sciences, Biology or Human Biochemistry
you are available during evening, night and/or weekend shifts
As a person you are able to act as a liaison with strong problem solving and customer service skills. When you describe yourself you can say you are eager to learn and able to dive deep into a new product and learn it inside out.
What we offer you
as Top Employer, we offer excellent compensation and benefits including shift allowance
Abbott also offers development fund, sports fund and other flexible benefits
of course you we will work in a great team within an international environment
growth possibilities within the company, Abbott strives to offer long life employment
Working at Abbott Every day, at 150 locations in the world and with 94,000 people, Abbott is working on solutions that help people get the most out of life. And what applies to the products also applies to the company itself. The continuous development of employees is stimulated and key for the success of our business. At Abbott Diagnostics (ADD) we have a deep history of scientific innovation, creating solutions that span the world of laboratory operations. We are working to transform healthcare around the world through a broad range of innovative medical diagnostics instrument platforms, tests and services.
Interested to work as a Service Agents at Abbott? We are happy to get in contact with you! Please send your application with your motivation letter and CV by clicking on the 'Apply'button.
Do you have questions or should you need additional information? Please contact Marloes Pullens, Senior Recruiter Benelux and Nordics.